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Privacy Policy
Privacy Policy Last Updated: October 2022

Upward Community (“Upward Community,” “we,” or “us,” or “our”) cares about your privacy and recognizes the importance of protecting your personal information. This Privacy Policy (“Policy”) describes the kind of information we may collect during your visit to our website (the “Site”). This Policy does not encompass the personal information we collect from our employees, job applicants, independent contractors, franchises or franchise applicants. By accessing the Site and using our services, you agree to our collection and use of personal data as described herein and agree to our Terms of Use.

Personal Information We May Collect.

We collect your personal information when you visit our Site, request information about our products or services, provide us with your information at a conference or other event, clicked through links on our Sites to watch or listen to archived events or presentations, or when you voluntarily provided information to us through our web portal, email or phone number. We will continue to collect personal information from the same sources.

The personal information we collect may include your name, contact information, email address, telephone number, account name and password, bank account information, insurance information, age, recordings of customer service calls, and/or videos of you captured on CCTV security cameras installed in our centers.

We may also collect personal information from you automatically, when you visit our Site such as your IP address. We may also collect information such as device and browser type, information about your interaction with our Site and advertisements.

How We May Use Your Personal Information

We use your personal information to provide our services to you, to contact you from time to time (including to provide you with customer support), to provide you with news and other information about the Company, to facilitate your participation in virtual or in-person meetings, to facilitate payment, and for marketing purposes.

We may also use information about your use of our Site to monitor and improve our Site; for internal business analysis; to prevent fraud, activities that violate our Terms of Use or that are illegal; and to protect our rights and the rights and safety of our users or others.

How We May Share Your Personal Information

We may release non-personally information to publish usage trend reports for the website. We may share your information with service providers that help us operate our business, including through payment processing, managing customer information and providing customer service, facilitating scheduling, facilitating email communications, providing security services, hosting our Site and assistance with other IT-related functions, advertising and marketing, legal and accounting services, among other business functions.

We may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. We may transfer your personal information to a third party in the event of an actual or proposed sale, merger, reorganization of our entity or other restructuring.

Cookies and Analytics

Additionally, information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit

When you visit the Site, we may place a “cookie” or other online tracking device (e.g. web beacons) that recognizes you when you visit the Sites. These are used for technical convenience to store information on your computer or other device. For instance, we may use a cookie to store form information that you have entered so that you do not have to enter such information again. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies you may not be able to access certain parts of this website. You can disable cookies from your computer system by following the instructions on your browser or at

We do not use cookies, trackers or otherwise collect personal information about your online activities over time and across different websites when you visit our Site, nor do we allow third parties to do so.

We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit the website, what pages they visit when they do so, and what other websites they visited prior to visiting our website. To learn more about how Google Analytics collects personal information, review Google’s Privacy Policy.

Do Not Track

We do not respond to Do Not Track (DNT) header signals at this time.

California Shine the Light

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents that have an established business relationship with a business to annually request, free of charge, information about certain categories of personal information a business has disclosed to third parties for those parties’ direct marketing purposes in the preceding calendar year. We did not yet operate in 2021. Separately, we do not disclose personal information to third parties for their direct marketing purposes.

Personal Information of Minors

Our products and services are not directed to minors under the age of 13 and we do not knowingly collect the personal information of minors under 13.

How We Keep Your Personal Information Secure

We implement and maintain reasonable security measures appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Those measures include administrative, physical and technical safeguards to protect the security, confidentiality and integrity of personal information. However, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.

Other Websites and Social Media Buttons

Our Site may contain links to other websites or social media buttons. We are not responsible for the privacy practices or the content of those websites or social media platforms. This Privacy Policy applies only to our business and the personal information we collect.

Changes to This Policy

We will review and update this Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the website or update the “last updated” date of the Privacy Policy. If the changes are material, you will be notified via email or a notice on our website.


We want our communications to be accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at

Contact Us

If there are any questions regarding this Policy or to request a copy of this Policy in another format you may contact us using the information below.
(773) 478-6000
3557 W Peterson Ave #122, Chicago, IL 60659